This Privacy Policy explains how Mango Policy Inc. (collectively “Mango,” “we,” or “us”) handles personal information provided through our websites, online platform, products, or services however accessed (“Services”) when you have a direct relationship with us.
“Personal information” means information about an identifiable individual (sometimes called “your information”). By using our Services or otherwise providing your personal information to us, you agree to our handling of personal information as set out in this Privacy Policy.
In this Privacy Policy, “you” or “your” refers to an individual we have a direct relationship with, such as our individual customers or website visitors.
This Privacy Policy does not apply to Insurance Brokers or Insurance Carriers collecting, using or disclosing your Personal Information, including where they provide your Personal Information directly to us using the Services or otherwise use, share or process your Personal Information via the Services. For detailed privacy information related to an Insurance Broker or Insurance Carrier who uses the Services, please contact the broker or carrier directly. We are not responsible for the privacy or data security practices of the Insurance Brokers or Insurance Carriers that use the Services, which may differ from those explained in this Privacy Policy.
This Policy also does not apply to businesses or entities, or to anonymous or business contact information. Insurance brokers and insurance carriers should refer to the Terms of Service [hyperlink] for their obligations when providing personal information to us.
Personal Information we Collect
We collect Personal Information when you contact us, request, or use our Services, or otherwise interact with us.
Information you provide us
We collect the Personal Information you provide us, such as when you create an account, fill out a form, enter information into Mango’s online platform, otherwise request or use our Services, or contact us. This information can include:
- Contact information like your name, address, email and phone number
- Information you choose to include in any documents or other materials on our Services, which can include:
- Biographical or background information such as your date of birth, citizenship, or tax status
- Medical and health information, only as necessary to connect you with health-related insurance products
- Information relating to your home, vehicle, or similar information required for specific types of insurance products
- Financial, transaction and account information
- Information about your family members or other third parties you provide or are covered through your insurance product
- Information associated with your account, like your username and password
- Information we collect when you visit our website or interact with our Services online (see Cookies and Web Analytics below for details)
When you provide information to us about other individuals, you confirm, and we assume, that you have any and all authorizations or consents necessary to do so, including, where applicable, by providing them with a copy of this Privacy Policy.
Information provided by others
In some cases, we may collect information about you from an Insurance Broker or Insurance Carrier that uses the Services and with which you have a relationship. This may be information that you have provided to the Insurance Broker or Insurance Carrier directly.
The Insurance Broker or Insurance Carrier is solely responsible for obtaining your consent to share this information with us, and for ensuring that the information they provide to us is accurate and complete. We encourage you to review the privacy policies of such Insurance Brokers and Insurance Carriers or contact them directly for more details about their information-handling practices.
When you apply for a position at Mango
If you apply for a position with us, we collect the information you provide us as well as information from third parties or publicly available sources, including websites and references. In some cases, we may also perform criminal record or other background checks.
How we Use Personal Information
We use information provided by you and by Insurance Brokers or Insurance Carriers to:
- Provide our Services, including to connect you with Insurance Broker or Insurance Carrier
- Operate our business and analyze and improve our Services
- Identify and authenticate you
- Communicate with you about our Services, and provide you with information and offers about them that may be of interest to you
- Protect the rights, property and safety of Mango, our employees, or other stakeholders
- Prevent, detect, or investigate security concerns and illegal activity including fraud
- Comply with applicable laws, regulations, or industry requirements
When and Why we Share Personal Information
We may share your information with Insurance Brokers or Insurance Carriers for the purposes of providing the Services, including to connect you to a Insurance Broker or Insurance Carrier through Mango’s online platform.
We may share your information to other third parties to deliver our products or services, to enhance your customer experience, or where permitted or required by law. More specifically, we share your information with third parties in the following circumstances:
- With third party service providers who perform functions on our behalf, such as website hosting, marketing, product and service delivery, or analytics services
- With business partners where it is relevant to a potential or actual business transaction, such as the sale of part or all of Mango, a merger, acquisition or corporate reorganization
- To prevent, detect, or investigate security concerns or illegal activity including fraud
- Protect the rights, property and safety of Mango, our employees, or other stakeholders
- To comply with applicable laws, regulations, or industry requirements
When sharing your information with our service providers, we take measures to ensure that your information is protected and that it cannot be used for any purposes not described in this Policy.
We do not sell your Personal Information to third parties.
Getting and Withdrawing your Consent
We only collect information by lawful means. In providing the Services, we will collect, use, or share your Personal Information with your consent for the purposes identified or as otherwise permitted or required by law. In compliance with our privacy obligations, we may obtain your permission through this Policy or through other means (such as express verbal or written consent). However, in some situations, the law allows us to collect, use or disclose Personal Information without your consent.
You can request to withdraw your consent to the collection, use or disclosure of your information at any time. However, in some cases withdrawing consent will mean that we can no longer provide you with certain Services or perform certain tasks where the information is required to do so. You may withdraw your consent by contacting us (see Contact Us below) and, subject to any legal or practical constraints, we will comply with your request.
Cookies and Web Analytics
Cookies
We may use “cookies” and similar technologies such as web beacons, clear gifs and embedded scripts on our Services. Cookies are essentially small packages of data stored on your internet browser that tell us about your browsing behaviour on this website and sometimes other sites. We use both session and persistent Cookies. We use that information to monitor usage of our website and improve it, enable certain website functions, and perform analytics. We may also use this information to improve our marketing and deliver advertisements to you.
Many web browsers provide the capability to configure your cookie settings including disabling or deleting them. Please note that if you choose to block all cookies, you may not be able to access or use all or parts of our website and/or parts of our website may not function properly.
For more information on cookies and how to manage them, check the support pages for your browser, or contact us (see Contact Us below).
Do-Not-Track Requests
Security
We have implemented administrative, technical, and physical security measures to protect against the loss, misuse and/or alteration of your information. We utilize industry standard storage and protection procedures in order to safeguard Personal Information on servers which are not accessible to the public. However, no data storage or transmission plan is without risk. We cannot guarantee the security of personal information transmitted to our Services.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Transfer and Storage
Retention
Access and Control of Your Information
Depending on your jurisdiction and other circumstances, you may have a number of privacy-related rights. To request to access, correct, or transfer your Personal Information, submit a written request to the address or email address provided below under Contact Us.
Ensure that the request identifies yourself, the information you want to review, and how we can contact you. We may not be able to fulfill your entire request, depending on the circumstances, and there may be a charge for copies of your personal information.
We will make reasonable efforts to keep your information current and accurate. If a change or correction is required, let us know right away. We will make any appropriate updates needed. You can review the accuracy of our Personal Information by accessing your account, reviewing the correspondence we send to you, or by requesting access to your Personal Information, as described above.
Contact US
Please contact us if you:
- Have any comments, questions or complaints about this Privacy Policy or our handling of Personal Information.
- Would like to request access to your Personal Information.
- Want to correct or delete to your Personal Information.
We can be contacted in writing at:
Attention: Data Privacy
Email: info@mangopolicy.com
Address: 18 Thirty First St., Toronto ON
Depending on the circumstances, there may be operational or legal limitations on the degree to which we can fulfill certain requests or respond to certain inquiries.
Changes to this Privacy Policy
We reserve the right to change or revise this Privacy Policy at any time to reflect changes in the law or our data collection and use practices. Privacy Policy changes will apply to the information collected from the date we post our revised Privacy Policy, as well as to existing information we hold. The date the privacy policy was last revised is identified at the top of the page. Your continued use of our Services after we make changes is deemed to be acceptance of those changes.